Khelagar's Privacy Policy – Your data is safe with us

Khelagar ("we", "us", "the platform") is an online Sports Betting & casino platform based in Bangladesh. We understand how valuable your personal data is, which is why this Privacy Policy has been written to give you a clear picture of what information we collect, why we collect it, and how we keep it safe.

This Privacy Policy applies to khelagar's website, mobile platform, and all related services. It takes effect whenever you visit our site, open an account, or place a bet.

Khelagar follows international data protection standards and is committed to complying with all applicable local laws.

Khelagar only collects data that is necessary for delivering services, ensuring security, and fulfilling legal obligations. We do not collect excessive or irrelevant information.

The above information is collected directly from you (at registration), automatically (through your use of the platform), and occasionally through third-party verification services.

Khelagar uses your information only for specific, defined purposes. We never use your data beyond what it was collected for.

• To create and manage your account.
• To process deposit, withdrawal, and betting transactions.
• To complete age and identity verification.
• To prevent fraud and money laundering.
• To provide customer support and resolve issues.
• To improve platform quality and enhance the user experience.
• To send you promotional offers, with your consent.
• To meet legal and regulatory obligations.

Khelagar may share your data with others only in very limited circumstances. Strict security is ensured in every case.

• Payment Processors: With payment partners such as Mobile Pay and Nagad to process deposits and withdrawals.
• Identity Verification Services: With approved services for KYC verification.
• Law Enforcement: When required by a court order or legal obligation.
• Fraud Prevention: Limited data shared with fraud detection services.

Khelagar signs data protection agreements with all the partners listed above and ensures they adhere to the same standards we uphold.

Khelagar uses cookies to remember your settings each time you log in, load the platform faster, and analyze how the platform is used.

• Essential Cookies: Login sessions and security tokens. The site cannot function without these.
• Functional Cookies: Language preference, display settings — all saved for your convenience.
• Analytics Cookies: Which pages get the most visits and how the site can be improved.
• Marketing Cookies: To show you relevant promo offers. You can opt out at any time.

You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some features of the site.

Khelagar does not retain data for longer than necessary. Each category of data has its own defined retention period.

• Active account data – retained for as long as your account remains open.
• Transaction records – retained for up to 7 years as required by law.
• Customer support conversations – retained for up to 2 years.
• Marketing preferences — until you choose to change them.
• Upon account closure – most data is deleted within 90 days.

Where legal obligations require certain records to be retained for a specific period, Khelagar will inform you clearly.

Khelagar respects your rights over your personal data. You can exercise any of the following rights at any time.

To exercise any of these rights, email support@khelagar.net. We typically respond within 30 days.

Khelagar has implemented industry-leading technical and organizational measures to keep your data safe.

• 256-bit SSL/TLS encryption applied to all data transfers.
• Database encryption — stored data is encrypted as well.
• Two-Factor Authentication (2FA) available.
• Regular security audits and penetration testing.
• Strict access controls — only authorized personnel can access your data.
• Automated alerts for suspicious activity.

Keep in mind, though, that no one can guarantee 100% security on the internet. Do your part by keeping your password strong and never sharing it with anyone.

Khelagar strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any data from minors.

If we become aware that a minor's data has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

Khelagar may update this Privacy Policy from time to time, due to service improvements, new legal requirements, or changes in our business.

• For significant changes, you will be notified by email or platform notification.
• The date of any change will appear at the top of the page as "Last Updated".
• Continued use of khelagar after any changes means you accept the updated policy.

Check back on this page regularly to stay up to date with the latest Privacy Policy.

For any privacy-related questions, requests, or complaints, please contact khelagar. We are committed to responding to all messages in a timely manner.

• Email: support@khelagar.net – you'll typically receive a response within 24 hours.
• Live Chat: 24/7 support available through the platform.
• Data requests are resolved within a maximum of 30 days of receipt.